Frequently Asked Questions (FAQs)
The Quirky Naari is a dynamic, fashion-forward brand specializing in quirky footwear primarily for women. Our unique designs blend artistic flair with wearable fashion, perfect for women who want to stand out. All our products are crafted with high-quality materials, ensuring comfort without compromising style.
Simply visit our website thequirkynaari.com, browse our range of products, and add your chosen items to your cart. Once you're ready to complete your purchase, proceed to checkout and follow the steps to fill in your shipping information and payment details.
We accept various payment methods including credit/debit cards, net banking, and major mobile wallets. All transactions are securely processed.
Yes, we offer Cash on Delivery to all locations in India. Some PINCODEs due to low accessibility might not be available for COD.
Once your order is shipped, you will receive an email and WhatsApp message with tracking information. You can use this to check the current status of your delivery.
Our customer service team can be reached via email at support@thequirkynaari.com or by phone & WhatsApp at +91-9068140789. We're here to help with any questions or concerns you may have.
- Hand-Painted and Hand-Crafted Items: It takes 12-15 working days to dispatch.
- Ready-made Items: These are usually dispatched within 3-5 working days.
- Within India: 3-5 working days post-dispatch.
- International Shipping: Please allow an additional 5-7 days beyond the domestic delivery timeframe.
- Hand-Painted and Hand-Crafted Products: 15-18 working days within India and 21-24 working days internationally.
- Ready-made Products: 5-7 working days within India and 12-15 working days internationally.
- Mixed Orders: Follow the timeframe for hand-painted items. Note that items within India may be shipped separately based on availability.
We accept returns and exchanges within 7 days from the delivery date for defective items, incorrect sizes, or significantly delayed deliveries. Please note that bespoke, hand-painted, and handcrafted items are not eligible for refunds but can be exchanged or returned for a store coupon under specific conditions.
Contact us at support@thequirkynaari.com with a live video recording demonstrating the issue and the order details. Our team will guide you through the process based on our assessment.
Orders can be cancelled within 48 hours of placement:
- Full refund minus payment gateway charges within 24 hours.
- 75% refund if cancelled between 24 to 48 hours.
- Only coupon refunds for cancellations after 48 hours.
If delivery is deemed not possible, we will cancel the order and issue a full refund.
They are water resistant. However, we request you to not soak them in water.
Light Me Up Sneakers comes with a switch on the side of the tongue. Also, there is a recharge point available similar to mobile phone, from where you can charge the phone using cable provided in the box.
Once charged, the battery lasts for 3-4 hours, in flicker mode and upto 6 hours in static color mode.