Frequently Asked Questions (FAQs)
Brand & Products
What makes The Quirky Naari products unique?
We specialize in "Digital Artwear." Our designs are curated by artists and then high-fidelity printed onto premium footwear. This ensures that every pair is a statement piece that doesn't sacrifice comfort for style. We have transitioned from hand-painting to digital printing to ensure long-lasting durability and design precision.
Do you offer customization or personalization?
Yes, for approximately 1% of our specialized orders, we offer custom name additions or specific color tweaks. Since these are bespoke, they are non-returnable and take an additional 5-7 days to process. Please contact us via WhatsApp to discuss custom projects.
Where can I find specific details about a product?
While this FAQ covers general brand policies, please always visit the individual product page for specific details regarding materials, weight, heel height, and unique care instructions tailored to that design.
Shipping, COD & Tracking
What is the total time from order to delivery?
Dispatch: 3-5 business days (standard) | 7-10 business days (custom).
Transit (India): 3-5 business days post-dispatch.
Total Estimate: Most customers in India receive their shoes within 7-10 days of placing the order.
Do you offer Cash on Delivery (COD)?
Yes, we offer COD across India. However, some remote PIN codes may not be serviceable for COD. In such cases, our team will contact you to convert the order to prepaid.
Do you ship internationally?
Yes! We ship globally. International transit typically takes 12-15 business days. Customs duties (if any) are to be borne by the customer.
Returns, Exchanges & Quality Control
What is your return/exchange policy?
We offer a 7-day window from delivery for size exchanges or returns due to manufacturing defects. Shoes must be unworn, tags intact, and in the original brand box.
What are the QC parameters for a successful return?
Returns will be rejected if:
1. Soles show scuff marks (please try them on a carpet).
2. Product smells of perfume, sweat, or detergent.
3. The brand box is damaged or taped directly.
Care & Maintenance
How do I care for my Slip-ons and Canvas Sneakers?
Our digital artwear is designed for durability.
• Use a soft, damp cloth with mild soap to wipe away surface dirt.
• Do not machine wash or soak the shoes.
• Let them air dry in shade (avoid direct harsh sunlight for prolonged periods).
How do the 'Light Me Up' LED Sneakers work?
These feature a hidden button near the charging port to cycle through colors.
• Charging: Use the dual-USB cable provided. Charge for 3 hours for 4-6 hours of light.
• Moisture: They are water-resistant but do not submerge them. Keep the charging port dry.