Shipping and Delivery Policy

THE QUIRKY NAARI | TQN STUDIOS PRIVATE LIMITED

Last updated: 9 November 2026

This Shipping and Delivery Policy applies to orders placed through www.thequirkynaari.com, operated by TQN Studios Private Limited, trading as The Quirky Naari (“TQN”, “we”, “us” or “our”).

1. Shipping locations

We deliver across India, subject to courier serviceability and applicable restrictions. We also offer international shipping to selected destinations, subject to product eligibility, carrier availability, destination laws and checkout options. Availability is subject to confirmation when you enter your delivery details.

2. Order processing and dispatch

Indicative dispatch timelines are 0–1 business days for standard products and 7–10 business days for personalised or customised products. Business days exclude Sundays and national holidays.

Timelines begin after the order is received and confirmed and, for prepaid orders, payment is authorised. Where clarification or confirmation of customisation is required, processing may begin after we receive the information. Orders containing products with different processing times may be dispatched together after all items are ready, unless we notify you otherwise.

3. Estimated delivery timelines

Estimated transit after dispatch depends on your delivery zone within India and is 12–15 days internationally. Estimates may vary by destination, courier serviceability, customs clearance, holidays, weather or disruptions. Where a delivery date or range is shown at checkout or in your confirmation, it applies subject to communicated conditions and law.

We will make reasonable efforts to inform you of material delay. If unable to deliver within the promised or reasonable period, contact us to discuss options, including cancellation or refund where applicable.

4. Shipping charges

Applicable shipping charges, including international delivery charges, will be displayed at checkout before you order. Free-shipping offers, minimum values and promotional conditions apply as stated on the Website or relevant offer.

5. Order tracking

Once your order is handed to our delivery partner, we ordinarily share tracking information through your order contact details, such as email or WhatsApp, where available. You may also use the tracking facility linked on our Website. Tracking may take time to become active.

6. Delivery address and contact details

Provide a complete and accurate address, PIN code, phone number and email. To change your address, contact us within 24 hours of ordering and before dispatch. We will make reasonable efforts to accommodate a request, but cannot guarantee a change once processing or dispatch has progressed.

If delivery fails due to incomplete or incorrect details, we will contact you where reasonably possible. Any additional redelivery charge will be communicated before it is incurred and is subject to applicable law.

7. Cash on delivery

Cash on delivery (“COD”) may be available for eligible orders and serviceable Indian PIN codes. Availability, order-value restrictions and any COD charge will be displayed at checkout. If COD is unavailable, we may offer a prepaid option. You need not accept a change in payment method; if we cannot fulfil the order on the selected terms, we will inform you of available options.

8. Delivery attempts and undelivered orders

Courier partners may contact you or attempt delivery according to their processes. If the recipient is unavailable or details are incorrect, the courier may try again or return the shipment. We will inform you of options, including redelivery and any applicable charge, before proceeding. Refunds or deductions will be handled according to the circumstances, terms disclosed before purchase and law.

9. Damaged package or delivery issue

If a package appears visibly damaged or tampered with, note its condition at delivery and contact us promptly. For a missing, damaged, incorrect or materially different product, email support@thequirkynaari.com with the order number, description and available photographs. We will investigate and resolve the matter under our Refund, Return, Exchange and Cancellation Policy and law.

10. International duties and taxes

International shipments may attract customs duties, import taxes, clearance fees or other destination-country charges. Unless stated otherwise at checkout, these are the customer’s responsibility. They are determined by the relevant authorities or carriers and generally outside our control. Delivery may be delayed by customs, restrictions or requests for information. Customers should check import eligibility before ordering.

11. Delays outside our reasonable control

Delivery may be affected by natural disasters, severe weather, transport disruptions, government restrictions, strikes or courier network interruptions. We will take reasonable steps to keep you informed and arrange delivery or an appropriate resolution. This does not exclude legal rights or remedies.

12. Contact and grievances

Customer support: support@thequirkynaari.com | +91 90681 40789. Support hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m. Indian Standard Time.

Ambica Saxena, Grievance Officer
TQN Studios Private Limited
Second Floor, Building 2, Khasra 385, 100 Feet Road, Ghitorni, Delhi 110030, India
Email: support@thequirkynaari.com | Phone: +91 90681 40789

Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with applicable law.