Refund, Return, Exchange and Cancellation Policy

THE QUIRKY NAARI | TQN STUDIOS PRIVATE LIMITED

Last updated: 4 November 2026

This Refund, Return, Exchange and Cancellation Policy (“Policy”) governs purchases made through www.thequirkynaari.com (“Website”), operated by TQN Studios Private Limited, trading as The Quirky Naari (“TQN”, “we”, “us” or “our”). Please review the product description, size guide, applicable product-specific conditions and this Policy before placing an order.

1. Our general policy

As a general commercial policy, we offer eligible exchanges rather than refunds for change-of-mind or size-related requests. However, this Policy does not limit any right to a refund, replacement, return or other remedy available under applicable law. A request concerning a defective, damaged, incorrect, materially different or late-delivered product will be assessed in accordance with applicable consumer protection law and the circumstances of the order.

2. Seven-day exchange window

Subject to the conditions below, an exchange request must be raised within seven calendar days from the date the order is delivered. For example, if an order is delivered on 1 November, the request should reach us no later than 8 November.

An eligible exchange may be requested for a size or fit issue; a product delivered in a damaged or defective condition; an incorrect product or size; or a product materially different from its description or the order placed.

For defective, damaged, incorrect or materially different products, this seven-day process is intended to facilitate prompt resolution and does not restrict any longer period or remedy available under applicable law.

3. Conditions for a size or fit exchange

For a voluntary size or fit exchange, the product must be unused and unworn except for a reasonable indoor trial; in its original condition without signs of damage, washing, alteration or outdoor use; returned with its original tags, accessories and other supplied components; and returned in its original branded packaging, where reasonably possible. Please provide the order number or other reasonable proof of purchase.

The carpet rule

Please try footwear indoors on a clean carpet or other soft, clean surface. Footwear showing signs of outdoor use, including scuffing, dirt or wear on the soles, may not qualify for a voluntary size or fit exchange. Products with odours from perfume, sweat, detergent or other substances, or showing signs of use, washing or alteration, may also be ineligible.

Please do not paste courier labels or tape directly onto the branded product box. Place it inside an outer protective package. These product-condition requirements apply to voluntary exchanges and will not be used to deny a legally valid claim for a defective, damaged, incorrect or otherwise non-conforming product.

4. How to request a return or exchange

Contact support@thequirkynaari.com or +91 90681 40789. Provide your name and order number, product name and size received, the reason for the request, the size or resolution requested, and clear photographs or a short video where the request concerns damage, a defect, an incorrect item or a product that differs from its description.

We may request additional information reasonably required to assess the matter. An unboxing video may help us investigate, but its absence will not by itself defeat a valid claim. Once reviewed, we will share next steps, including pickup or return instructions and the applicable return address. Please do not send a product to our corporate office unless specifically instructed to do so.

5. Pickup, return shipping and charges

Where reverse pickup is available, we will provide instructions. If pickup is unavailable at your location, we may ask you to use a suitable courier.

For a voluntary size or fit exchange, any applicable pickup, return shipping or reshipping charge will be communicated before the exchange is confirmed. Applicable charges should also be disclosed on the Website before purchase.

Where a return is required because we supplied a defective, damaged, incorrect or materially different product, or where law otherwise requires us to bear the cost, we will arrange or bear reasonable return shipping costs. If we ask you to self-ship, retain the courier receipt so that an eligible amount can be reimbursed.

6. Inspection and exchange fulfilment

After receiving the product, we will inspect it and inform you of the outcome. If approved, we will process the replacement subject to availability. If the requested size or product is unavailable, we will discuss an available alternative, store credit or refund, as appropriate and subject to your legal rights.

If a request is declined, we will communicate the reason. Where a voluntary exchange is declined because the product does not meet the conditions, we will discuss returning the product to you and any applicable shipping cost before charging it.

7. Defective, damaged, incorrect or non-conforming products

Please notify us as soon as reasonably possible if a product is defective, damaged, incorrect or materially different from the order or description. We may ask for photographs, relevant details and a reasonable opportunity to inspect the product. Depending on the circumstances and applicable law, the appropriate resolution may include repair, replacement, return, refund or another legally available remedy. We will not require you to accept store credit or exchange where you are entitled to a refund or another remedy under applicable law.

8. Light Me Up LED sneakers

Certain Light Me Up sneakers are advertised with a 30-day warranty. Check the product page and any warranty information supplied with the product for coverage and process. If you encounter an issue with lighting or another covered component during the stated warranty period, contact us with the order number and description. We may request photographs, video or inspection to determine the appropriate resolution.

A claim will be assessed under the applicable warranty terms and law. A requirement that a product remain unused for a voluntary exchange will not automatically invalidate a legitimate warranty or statutory defect claim. Unless otherwise stated on the product page, a voluntary size or fit exchange remains subject to the seven-day window and conditions above.

9. Personalised and customised products

Products personalised or customised to your specifications, including custom names or specifically requested design modifications, are not eligible for a voluntary return or exchange merely because you change your mind. This does not apply where the product is defective, damaged, incorrect, materially different from agreed specifications, or where a remedy is required by law. Please review personalised details before confirming your order.

10. Refunds

Refunds may be issued where an order is cancelled before fulfilment and a refund is due; we cannot fulfil an accepted order; a refund is agreed as the resolution of a complaint; a refund is required by law; or we otherwise expressly approve one.

Approved refunds will ordinarily be made to the original payment method. For a cash-on-delivery order, or where the original method cannot reasonably receive a refund, we may request bank details necessary to process it through an appropriate method. We will communicate the approved amount and process it within a reasonable period and any time prescribed by applicable law or payment regulations. The time for it to appear may depend on your bank or payment provider.

Where a refund is due because of our error, a defective or non-conforming product, non-fulfilment, or another circumstance covered by law, shipping and other charges will be treated in accordance with your legal rights. Store credit will be issued only where you agree or it is otherwise an appropriate and lawful resolution; it will not substitute for a refund to which you are legally entitled.

11. Order cancellation

Contact us as soon as possible with your order number. We will endeavour to accommodate requests received before dispatch. For personalised products, cancellation may not be possible once production or personalisation has begun, except where law requires it. If already dispatched, we will explain the available options.

We may cancel where we cannot fulfil an order, including because of unavailability, a payment issue, a material pricing error or a delivery restriction. If a prepaid order is cancelled by us, the amount paid will be refunded in accordance with law. Any cancellation charge, if introduced, will be disclosed before purchase and applied only where permitted by law. We will not impose a cancellation charge on a customer unless we are prepared to bear a similar charge if we cancel the order unilaterally for a comparable reason.

12. International orders

International orders may be subject to different shipping arrangements, customs requirements and return logistics. Contact us before returning an international order for instructions. Applicable international return or exchange charges will be communicated before you confirm the return, subject to law and the reason for the request. Your statutory rights are not waived.

13. Sale and promotional products

A product purchased during a sale or using a promotional code remains eligible for rights and remedies available under law. Any additional restriction on a voluntary change-of-mind exchange will apply only if clearly disclosed before purchase and lawful.

14. Contact and grievances

Ambica Saxena, Grievance Officer
TQN Studios Private Limited
Second Floor, Building 2, Khasra 385, 100 Feet Road, Ghitorni, Delhi 110030, India
Email: support@thequirkynaari.com | Phone: +91 90681 40789

We will acknowledge consumer complaints within 48 hours and seek to resolve them within one month from receipt, in accordance with applicable law. We will provide a copy of the complaint as recorded by us where required by law. Nothing in this Policy affects your right to approach the appropriate consumer authority, commission or other forum available under law.