Privacy Policy

Privacy Policy

THE QUIRKY NAARI | TQN STUDIOS PRIVATE LIMITED

Last updated: 4 November 2026

This Privacy Policy explains how TQN Studios Private Limited, trading as The Quirky Naari (“TQN”, “we”, “us” or “our”), collects, uses, shares, stores and otherwise processes personal information when you visit or purchase through www.thequirkynaari.com (“Website”), contact us or interact with our services. Read it together with any notice or consent request presented when information is collected.

1. Who we are

The Website is operated by TQN Studios Private Limited, Second Floor, Building 2, Khasra 385, 100 Feet Road, Ghitorni, Delhi 110030, India. Email: support@thequirkynaari.com. Phone: +91 90681 40789.

2. Information we may collect

Information you provide

Identity and contact information, including name, phone, email and addresses; order information, including products, size, order number, value and delivery details; account credentials and profile details; customer-service messages, complaints, photographs and videos; personalisation instructions; marketing preferences; and bank or payment details reasonably needed for an eligible refund.

Information collected through Website use

Subject to device and browser settings and law, we and service providers may collect IP address, device, browser and operating system information, pages and links viewed, visit duration, referring websites, advertising interactions, cart and checkout events, cookie identifiers and similar technical information.

Payment information

Third-party payment providers process payments and may collect payment credentials directly. We may receive transaction references, payment status, method and limited transaction details needed for orders, accounting, fraud prevention and refunds. Our support team will not ask for your full card number, card PIN, CVV, UPI PIN or one-time password.

Information from third parties

We may receive relevant information from payment providers, couriers and logistics partners, advertising or analytics providers, fraud-prevention providers and other parties involved in fulfilling orders or operating the Website.

3. Purposes for which we use information

We may process information to fulfil and track orders; facilitate payments and refunds; prevent fraud; provide customer support and handle warranty, return and exchange requests; send order, invoice, delivery, security and service communications; administer accounts; operate, secure and improve the Website; analyse performance; conduct marketing and advertising subject to applicable consent and preferences; comply with law and tax obligations; resolve disputes; protect rights; and fulfil customisation instructions.

We process personal information as permitted by applicable law, including where necessary to provide requested products or services, comply with legal obligations, or on the basis of consent where required or otherwise appropriate.

4. Marketing communications

Where required, we will obtain consent before sending promotional communications. Opt out of promotional emails through the unsubscribe link, where available, or contact support@thequirkynaari.com. You may also ask us to stop promotional WhatsApp or SMS communications. We may continue necessary order, account, security, support and legal communications.

5. Cookies and similar technologies

We and service providers may use cookies and similar technologies for essential functions such as the cart and checkout, remembering preferences, understanding traffic and performance, measuring campaigns and providing relevant advertising where applicable. Manage cookies through browser settings and any Website controls. Disabling some cookies may affect functionality. Where law requires consent for particular technologies, we will seek and manage it through controls made available to you.

6. How we share information

We may share relevant personal information as reasonably necessary with e-commerce and hosting providers, including Shopify; payment providers; couriers and fulfilment partners; communications and support providers, including Zernio, which processes customer chats on our behalf; analytics, advertising and technology providers; professional advisers; and authorities or other parties where required by law, legal process or to protect legitimate legal rights. We seek to limit sharing to the relevant purpose and apply appropriate contractual, security and legal requirements.

Information may be disclosed or transferred as part of a merger, restructuring, financing, sale of assets or similar transaction, subject to law.

7. Storage and international transfers

Service providers may process or store information in India or other countries. Transfers or access outside India are subject to applicable legal restrictions and appropriate contractual or other safeguards.

8. Retention

We retain information as long as reasonably necessary to fulfil the purposes described, including orders, support, accounting, tax and legal requirements, fraud prevention, disputes and enforcement. Periods depend on the information, purpose and legal requirements. When no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, subject to lawful retention needs.

9. Security

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, alteration, disclosure, loss or misuse. No internet transmission or electronic storage method is completely secure. Protect your account credentials and do not share sensitive payment credentials.

10. Your choices and requests

Subject to applicable law and identity verification, contact us to ask what information we hold or how it is used, request correction or updating, request deletion of information no longer needed, withdraw consent where processing is based on consent, or raise a privacy grievance.

We will review requests under applicable law. Some requests may be limited where processing or retention is necessary for legal compliance, completing a transaction, resolving a dispute, preventing fraud or another lawful purpose. Withdrawal does not affect prior lawful processing. Withdrawal or deletion may affect our ability to provide services where information is necessary.

As provisions of the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 come into force and apply to our processing, we will provide the rights and processes required, including applicable nomination and grievance-redressal rights.

11. Children’s information

Our Website and products are not intended to be purchased independently by children. A parent or lawful guardian may order for a child. We do not knowingly seek to collect information directly from a child without consent or authorisation required by law. Contact us if you believe information was provided in circumstances that do not comply with law.

12. Third-party websites and services

Third-party websites and services have their own privacy practices. Review their policies before sharing information.

13. Changes to this Policy

We may update this Policy to reflect changes in practices, services or law. The revised Policy will appear on this page with an updated date. Where required, we will provide additional notice or seek consent for a material change.

14. Privacy enquiries and grievance officer

Ambica Saxena
Grievance Officer
TQN Studios Private Limited
Second Floor, Building 2, Khasra 385, 100 Feet Road,
Ghitorni, Delhi 110030, India
Email: support@thequirkynaari.com
Phone: +91 90681 40789

Include enough information to explain your request. We may need to verify your identity. Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with law. Privacy requests will be handled within the period required by the law applicable to the request.