Terms and Conditions

THE QUIRKY NAARI | TQN STUDIOS PRIVATE LIMITED

Last updated: 4 November 2026

These Terms and Conditions (“Terms”) govern access to and use of www.thequirkynaari.com (“Website”) and purchases made through it. The Website is operated by TQN Studios Private Limited, trading as The Quirky Naari (“TQN”, “we”, “us” or “our”). By accessing the Website or ordering, you agree to these Terms to the extent applicable. If you do not agree, please do not use the Website or order.

Our Privacy Policy, Shipping and Delivery Policy, and Refund, Return, Exchange and Cancellation Policy form part of the terms applicable to your use and purchases.

1. Business information

Legal name: TQN Studios Private Limited. Trading name: The Quirky Naari. Corporate office: Second Floor, Building 2, Khasra 385, 100 Feet Road, Ghitorni, Delhi 110030, India. GSTIN: 07AAJCT1263G1ZD. Website: www.thequirkynaari.com. Email: support@thequirkynaari.com. Phone: +91 90681 40789.

2. Eligibility

You must be legally capable of entering into a binding contract under applicable law to order. If below 18, a parent or lawful guardian should place the order on your behalf.

3. Products and descriptions

We endeavour to describe products, materials, sizes, features and care instructions accurately. Photographs are illustrative; actual colour and appearance may vary slightly because of screens, lighting, printing or manufacturing. Such variations do not excuse a material difference between the product supplied and its description. Review the product page and size guide before ordering. Clearly disclosed product-specific terms apply where consistent with law.

4. Availability

Products are subject to availability. Listing does not guarantee availability when you order. If a product becomes unavailable, we will contact you with options. If we cannot fulfil a prepaid order, we will refund the unfulfilled item or order, as applicable, subject to law.

5. Pricing, taxes and charges

Prices are displayed in the currency indicated. Applicable taxes, shipping, COD and other mandatory charges are disclosed before purchase. Prices and offers may change without notice, ordinarily without affecting an accepted order except where correction of an obvious or material error is necessary and permitted by law.

If a material pricing or listing error affects your order, we may contact you with corrected information and give you the option to proceed or cancel. If you paid and the order is cancelled, we will refund the applicable amount.

6. Placing and accepting an order

Placing an order is an offer to purchase on the checkout terms. An acknowledgement of receipt does not necessarily mean acceptance. Acceptance occurs when we confirm acceptance or dispatch the product, unless expressly stated otherwise.

We may decline or cancel for a legitimate reason, including unavailability, inability to deliver, suspected fraud, payment failure or material listing error. We will communicate the outcome and process any refund due under law.

7. Payments

We accept payment methods displayed at checkout, including prepaid methods and COD where available. You confirm that you are authorised to use the selected method and that your information is accurate. Transactions may be subject to payment-provider terms. We may verify transactions and prevent fraud subject to law. Never disclose your card PIN, CVV, UPI PIN or one-time password to our team.

8. Shipping and delivery

Charges, estimates, tracking, international duties and related conditions are explained in our Shipping and Delivery Policy. Estimates may vary by location and circumstances. Rights or remedies for delayed or non-delivery remain subject to law.

9. Cancellations, returns, exchanges and refunds

These are governed by our Refund, Return, Exchange and Cancellation Policy and law. Our general commercial policy offers eligible exchanges for size or change-of-mind requests. This does not restrict legal rights to a refund, replacement or other remedy.

10. Personalised and customised orders

You are responsible for checking the accuracy of customisation information and specifications. We may decline a request that is unlawful, infringes rights, is abusive or cannot reasonably be fulfilled. Customised products are subject to our returns policy, without affecting rights where they are defective, incorrect or materially different from agreed specifications.

11. Promotions, discounts and gift offers

Offers are subject to stated eligibility, validity and conditions. Unless expressly stated, they cannot be exchanged for cash, transferred, combined or applied retrospectively. We may correct a genuine error or withdraw an offer where lawful, without affecting accrued rights.

12. User accounts and security

Keep account credentials confidential and notify us promptly of suspected unauthorised access. Provide accurate and current information and use the Website lawfully. We may suspend or restrict access where reasonably necessary to investigate suspected fraud, protect the Website or comply with law. Where appropriate and lawful, we will provide an explanation and an opportunity to contact us.

13. Acceptable use

Do not use the Website unlawfully or fraudulently; interfere with security, availability or operation; introduce malicious code or attempt unauthorised access; scrape, copy or commercially exploit content in violation of law or our rights; misrepresent identity or payment authorisation; or infringe another person’s intellectual property, privacy or other rights.

14. Intellectual property

The Website and content, including the TQN name, branding, designs, photographs, graphics, text, artwork and software, are owned by us or used under licence and protected by law. You may use the Website for personal, non-commercial shopping. Protected content may not be reproduced, distributed, commercially exploited or adapted without permission except where law permits. Third-party names, characters, artwork and trademarks on licensed products belong to their respective owners and are used subject to applicable permissions.

15. Reviews, photographs and other submissions

When submitting content, you confirm you have the right to do so and it does not infringe rights or law. We may moderate unlawful, abusive, misleading or irrelevant material. We will not represent a review as independent or genuine where misleading. If we wish to use identifiable content or your image for promotion beyond the context of submission, we will obtain any permission required by law.

16. Third-party services and links

The Website may use or link to third-party payment gateways, delivery partners, social-media platforms and analytics providers. Their own terms and privacy policies may apply. We remain responsible for our own legal obligations.

17. Product care and warranties

Follow instructions supplied with the product or on its page. Express warranties are subject to their stated terms and are in addition to, and do not exclude, legal rights and remedies.

18. Website availability

Access may occasionally be interrupted for maintenance, technical issues or reasons outside our reasonable control. We may correct errors or update content, prices and information. Changes affecting an order already placed will be handled under these Terms and law.

19. Liability and statutory rights

We are responsible for products and services we supply to the extent required by law. Nothing excludes or limits liability where prohibited or takes away statutory consumer rights. Subject to those rights and law, we will not be responsible for losses that were not reasonably foreseeable or arise from misuse of the Website or products.

20. Events outside reasonable control

We will not be responsible for delay caused by events outside our reasonable control to the extent permitted by law. We will take reasonable steps to minimise the effect and communicate a resolution. This does not remove rights to cancel, receive a refund or obtain another remedy where required by law.

21. Governing law and disputes

These Terms are governed by the laws of India. Contact us first so we can attempt to resolve a concern. Nothing prevents you from approaching a consumer commission or other authority or court having jurisdiction under applicable law.

22. Changes to these Terms

Updated Terms will be posted with a revised date. The terms presented when you order ordinarily govern that order, subject to law. Changes will not retrospectively remove accrued rights.

23. Severability and waiver

If a provision is unenforceable, the remainder continues to apply to the extent permitted by law. Failure to enforce a provision immediately does not waive the right to enforce it later.

24. Grievance redressal

Ambica Saxena, Grievance Officer
TQN Studios Private Limited
Second Floor, Building 2, Khasra 385, 100 Feet Road, Ghitorni, Delhi 110030, India
Email: support@thequirkynaari.com | Phone: +91 90681 40789

We will acknowledge a consumer complaint within 48 hours and address it within one month of receipt, in accordance with applicable law. We will provide a copy of the complaint as recorded by us where required by law.